Infrastructure Services
Helpdesk
Our Helpdesk is the hub of our Service business. It all starts here. All requests for help (phone calls, eMails, monitoring) are logged immediately and tracked through to completion. We are staffed 8:00am - 6:00pm daily and on call during all other times.
Implementations
With hundreds of full scale installations under our belt, we have seen it all. Rest assured you will have very minimal business interruption and a backup safety plan in place in the event that a data migration doesn’t go as planned or if a key piece of hardware fails during an implementation.
Design
Infrastructure design is the foundation of all current and potential Network functionality. Understanding your business goals and your vision as to potential functionality needs coupled with the latest technologies and industry standard best practices will allow a flexible, dynamic platform on which to grow.
Network Administration
Our helpdesk is staffed to quickly and efficiently do things like add/remove user accounts, assign printers, recover files from backup, etc..
We can also help you redesign file storage structures, add/remove network shares, assign network rights, etc..
You name it we can quickly do it.
Project Management
We understand that our customers, in most all cases, do not want to be the middle man. In this day and age, your internal data network is the heart and sole of your ability to connect to the Internet, to make phone calls, to fax, to run mission critical business applications, etc… Whether you are planning a satellite office buildout, moving to a new location, switching ISP’s, contracting with a new copier company, upgrading a major business application, or whatever, we will assume that role to pull all of these resources together and manage the work for you. We will not have all the exact answers like your specific Internet Service Provider, Phone Support Company or your Application vendor might but we have years of experience in these types of scenarios to organize the collective efforts, plan accordingly and execute those plans to achieve the required results.